About Jewelry Repair Direct by KAY

Jewelry Repair Direct by KAY is a convenient, trusted mail-in jewelry and watch repair service backed by the family of brands behind KAY Jewelers, one of America's most recognized names in fine jewelry. Designed for customers who want professional repair services without visiting a store, Jewelry Repair Direct by KAY allows you to safely send your jewelry and watches to experienced technicians for expert care and restoration.

From ring resizing and chain repair to luxury watch service and stone replacement, our team combines decades of industry expertise with state-of-the-art repair facilities to deliver quality craftsmanship and exceptional customer service. Every repair is handled with the same commitment to excellence, precision, and trust that customers have come to expect from a KAY brick-and-mortar store, and larger family of brands.

Whether you're restoring a treasured heirloom, servicing a luxury timepiece, or repairing an everyday favorite, Jewelry Repair Direct by KAY makes professional jewelry and watch repair simple, secure, and accessible from anywhere in the United States.

Start your watch repair today.